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Documentation defects

Fact-only. Each row was checked against the crawled Help Center text (raw/e2e-crawl/NNN, where NNN is the page number in the crawl) or against screenshot facts tagged Observed ([SS] §21.x). The "Why it is inconsistent" column states only what can be shown by comparing two pieces of text, or a text and a screenshot fact. A defect that could not be re-verified in the crawl was dropped. The tables hold 39 rows. The order follows the audience order of the Help Center.

#Page (breadcrumb)What the text says (quote)Why it is inconsistentSource
1Help › For Admin › Employee Management › Roles & Permissions"Admin can Create a Username and Password for the employees."The heading says Roles & Permissions; the body is word for word the same as the "Users Login" section, and describes usernames and passwords only. The two sections also reuse the same screenshot files.Crawl 015; [SS] §21.12
2Help › For Admin › Employee Management › HR Policies › Rule 2"Maximum length of user's password — User can enter minimum length of password as per organization rule."The rule title says maximum; the description says minimum.Crawl 015
3Help › For Admin › Employee Management › HR Policies › Rule 20"Select a shift that will be assigned to a shift unassigned employee – User can configure notice period days"The rule title asks for a shift; the description refers to notice period days.Crawl 015
4Help › For Admin › Employee Management › HR Policies › Rule 21"Select a duration for which the shift will be assigned. – User can configure the duration of week off for the shift to be assigned"The rule title asks for a shift duration; the description refers to a week-off duration.Crawl 015
5Help › For Admin › Employee Management › HR Policies › Rules 19 to 21 and 25 to 26Rule 19 "Do you want to assign shifts to unassigned employees automatically?"; Rule 25 "Select a shift to which a new unassigned employee will be added to."Automatic assignment of a default shift and its duration is asked twice: Rules 19 to 21 and Rules 25 and 26.Crawl 015
6Help › For Admin › Employee Management › Onboarding Settings and HR Policies › Rules 11 and 12Onboarding Settings: "Probation Period (In Months)"; Rule 12: "Probation Period in Days"The same setting (probation period) is documented in two places with different units (months and days).Crawl 015
7Help › For Admin › Exit Management › Offboarding Settings and Help › For Admin › Employee Management › HR Policies › Rules 14 and 15Offboarding Settings: "Notice Period (In Days)"; Rule 15: "Notice Period in Days"The notice period enable switch and its days value are documented in two places.Crawl 016; Crawl 015
8Help › For Admin › Employee Management › HR Policies › Rules 38 to 42 and Rules 44, 45Rules 38 to 42: "If check box is not selected then click on update policy will not update and error message will display". Rules 44 and 45: "If check box is not selected then click on update policy will be updated."The same checkbox condition has opposite outcomes in the notes.Crawl 015
9Help › For Admin › Employee Management › Checklist"After adding all details Click 'add icon', that checklist will display in Holidays table"The section is about Onboarding and Offboarding checklists; the text names the Holidays table.Crawl 015
10Help › For Admin › Payroll Management › Payroll Policies › Rule 2"After how many months of last recovery, advance salary option is resumed? — User can enter minimum no of months that employee can recover"The description is word for word the description of Rule 1 (installments); it does not describe a resume interval.Crawl 019
11Help › For Managers › Payroll Management › Pay Schedule"If an organization wants to calculate monthly salary based on Organization working days" followed by "select Actual days in a month option"Two options are described, and both instructions name "Actual days in a month". The Admin page for the same section names "Organization working days" for the second option.Crawl 037; Crawl 019
12Help › For Managers › Payroll Management › Advance Salary ReportHeading "Advance Salary Report"The heading has no content; the next heading is "Payable Days Report".Crawl 037
13Help › For Employee › Payroll Management › Request Advance Salary"Submitted request will be display in 'Finance manager login –Advance Salary Approval screen'" followed by "After Manager Approved or Rejected status will be displayed"The same request names the Finance Manager and then the Manager as the approving role.Crawl 027
14Help › For Admin › Claims Management › Claim Management for Finance Manager"Employee will be able to see the Employee Dashboard and Claim Request"The section is headed Finance Manager on the For Admin page; the body is the Employee text. The following heading "Claim Dashboard for Finance Manager" has no content.Crawl 013; Crawl 022
15Help › For Managers › Claims Management › Claims Module for Manager"Employee will be able to see the Employee Dashboard and Claim Request"The section is headed for the Manager; the body is the same sentence as the Employee page.Crawl 031; Crawl 022
16Help › For Admin › Time Sheet Management › 1.1 Client"User can update the Demo Status name by clicking on"Demo Status is a CRM item; the section describes Client.Crawl 020; Crawl 014
17Help › For Admin › Time Sheet Management › 1.2 Project and 1.3 Assign Team1.2: "User can update the Client by clicking on"; 1.3: "User can update the client by clicking on"The sections describe Project and Assign Team; the text names Client.Crawl 020
18Help › For Admin › CRM Field force management › Admin Level FeaturesHeading "Admin Level Features"; sections "2. Sales Manager" and "3. Super Admin"; "Super Admin can see branch wise, manager wise all employees live tracking"A page for the Admin audience contains Sales Manager and Super Admin sections and uses "Super Admin" in the Leave Policies steps.Crawl 014
19Help › For Super Admin › CRM Field Force Management › 1.10 Leave History and Help › For Managers › CRM Field Force Management › 1.15 Leave History"Approved, rejected attendance requests are displayed in the table"The heading says Leave History; the body names attendance requests.Crawl 008; Crawl 032
20Help › For Admin › Attendance Management › Punch Summary Report"Click on Current Day Attendance Report in side navigation"The heading says Punch Summary Report; the first step names the Current Day Attendance Report, which is a separate section on the same page.Crawl 012
21Help › For Employee › Attendance Management › Attendance Summary Report"Manager can see the employee's summary report."The page is the Employee audience; the sentence names the Manager.Crawl 021
22Help › For Employee › Attendance Management › Attendance Regularization"Click on add new button to request permission for present day/future days"The heading is Regularization; the sentence is the same as the first step of "Request Permission".Crawl 021
23Help › For Managers › Attendance Management › Manager Detailed Report"Once Employee Re-Uploads the document, HR manager receives an email regarding the document upload of the employee."The sentence is about document approval and is the same as a sentence in "Document Approval" in Employee Management; the section is an attendance report.Crawl 030; Crawl 033
24Help › For Managers › Employee Management › Onboarding Pending Checklist"If all the checklists are closed/done, then No Due button is enabled..."The bullet appears twice in a row with the same wording.Crawl 033
25Help › For Managers › Exit Management › Separation pending approvals"If the HR manager rejects the request, enter reason for rejection, and then click on the submit button. Status is changed from submitted to approved"The rejection step ends with status "approved".Crawl 034
26Help › For Managers › CRM Field Force Management › 1.11 Missed Punch Report"On the 'Assignment page, 'Month and Year', 'Employee Name, fields will be displayed"The section is Missed Punch Report; the text names the Assignment page (the wording of 1.10 Assignments Report).Crawl 032
27Help › For Managers › Time Sheet Management › 2. Task to 4. Pending ApprovalsHeadings "2. Task", "3. Assign Task", "1.3.2 History", "1.3.3 Defaulters", "4. Pending Approvals", "4.2 History", "4.3 Defaulters"Numbering restarts at 1.3.x after section 3, and the History and Defaulters text appears twice (1.3.2 and 4.2; 1.3.3 and 4.3) with the same wording.Crawl 038
28Help › For Employee › Sales CRM Web Application › 4. Employee Level Features"Employee has five screens Employee Dashboard, Client List, Leave Request, Leave History, Leave Balance"The page also documents "4. 4 Travel Approvals" and an Add Client form, which are not in the list of five.Crawl 028
29Help › Mobile App › Sales CRM Mobile Application › 4.2.1 Today's Followup's"Employees consist of four tabs Dashboard, Add client, Punch In/Out, Activity Dashboard and More"Five tab names are listed.Crawl 040
30Help › Mobile App › Sales CRM Mobile Application › 4.7.b Leave History"On click on PDF and Excel icons, Manager able to download reports"The section is under Employee Level Features; the sentence names the Manager.Crawl 040
31Help › Mobile App › Sales CRM Mobile Application › 4.5.e Client Payments"Click on 'Save' button to save Client Associates"The section is Client Payments; the text names Client Associates.Crawl 040
32Help › Mobile App › Sales CRM Mobile Application › 5.3 Punch In/Punch OutHeading "5.3 Punch In/Punch Out:" placed before "5. Manager Level Features" and again after "5.2.1 Activities"The same heading is listed twice; the first copy sits before heading 5 and the sentences about tabs are repeated in the Manager section.Crawl 040
33Help › Mobile App › Spryple HR › 2.1 Account Creation and 2.3 Usage of App2.1: "Create user accounts for the Manager and the Receptionist"; 2.3: "based on the role (Manager or Employee)"Two sentences on the same page name different role sets. The same pair appears on the Spryple Lite page, where 2.3 names "Manager, Receptionist & employee".Crawl 041; Crawl 042
34Help › Mobile App › Claims Management › 2.1 Installation"Open the Play store and search for 'Spryple CRM'. Click on 'Install' to install it."The page documents the Claims Management app and names a different app to install. A screenshot fact states that Claims is a module inside the HCM or CRM app shell (More, then Claims Management).Crawl 039; [SS] §21.6

Further inconsistencies found by comparing pages​

#Page (breadcrumb)What the text says (quote)Why it is inconsistentSource
35Help › For Employee › Time Sheet Management › 2.1 New Entry"In HR Policies If 'Do you want to limit the timesheet entry hours to attendance hours of that day?' rule is selected as 'Yes'..."The 48 numbered rules of Help › For Admin › Employee Management › HR Policies do not include this rule.Crawl 029; Crawl 015
36Help › For Managers › Employee Management › Adding New Hire"Enter Employee information (First name, Middle Name, Last name, Email, Hired On, Joining Date, Designation, Mobile Number, Emergency Contact Number)"The New Hire form screenshot shows the field "Personal Email" and marks it optional.Crawl 033; [SS] §21.2
37Help › For Admin › Leave Management › Casual leave Configuration and the other leave type configuration sectionsEdit screens for the leave typesThe Edit screenshots are reused across six leave types, and the CRM admin page embeds leave-policy screens.Crawl 018; [SS] §21.12
38Help › For Employee › Payroll Management › Pay Slips"Net Pay = Gross Earnings − Total Deductions" (payslip footer in the screenshot)The same Net Pay block lists Actual Gross, Total Deductions, LOP Amount (Days: n) and Arrear Amount; the printed formula names only gross earnings and total deductions.[SS] §21.11
39Help › For Employee › Claims Management › Claims Request and Help › Mobile App › Claims Management › Claims History and Help › For Admin › Claims Management › Claim ApprovalEmployee page tabs: Submitted, In Progress, Paid, Rejected; mobile statuses: Submitted, Verified, Paid, Rejected; Finance Manager tabs: Verified, Approved, Paid, RejectedThe same claim lifecycle is described with three different sets of status names across the pages.Crawl 022; Crawl 039; Crawl 013