Deployment Architecture
Environments, Stage A (Dokploy on EC2) and Stage B (ECS Fargate) infrastructure, container topology, CI/CD, wave rollouts, flags, mobile releases, cost estimates and the Stage A to B migration runbook.
Client Onboarding
Runbooks for self-serve and assisted tenant onboarding, the setup wizard checklist, import templates and validation, parallel payroll and go-live, dedicated cells, custom domains, and offboarding.
Administration & Management
The platform admin console (tenants, cells, plans, flags, break-glass support access, statutory packs, health scores, announcements), tenant-side admin duties and the operational RACI.
Backup & Disaster Recovery
Backup matrix, RPO and RTO targets, point-in-time and single-tenant restore runbooks, the quarterly DR drill and incident severity levels.
Observability & On-call
Tenant-aware telemetry, PII redaction, SLOs and error budgets, the alert catalogue, dashboards, capacity triggers and the on-call process.
Upgrades & Migrations
The weekly release train, the expand/contract migration playbook with a worked example, the payroll-window freeze, per-cell rollout orchestration, rollback, mobile versioning, API deprecation and statutory-pack updates.